With all of the talk about the infamous “caregiver shortage,” it’s easy for home care business owners to lose focus on their office staff. But even though these team members don’t get as much media attention, they’re incredibly important to an agency’s success. There’s simply no way for a home care company to remain successful without positive and productive office workers!
Most home care agency owners are interested in hearing honest feedback from current and past clients. They realize such input aids in improving operations and growing the business. But are they also gaining insight from their eyes-and-ears in the field…their caregivers?
While most companies work to limit their number, complaints come with the territory. First, nobody and no organization are perfect. Second, some people are simply unreasonable no matter how great the quality-of-care and service. With that said, here are 7 effective ways home care agency owners can mitigate the fallout from unhappy clients.
While most home care agencies know that social media can add value to their company brand in theory, some leaders have put social media marketing strategy on the back burner. Here are 6 reason why now is the time to prioritize your home care agency social media presence.