Online Reputation

//Online Reputation

Is Customer Service Ruining Your Home Care Brand?

2017-10-13T16:56:35+00:00 March 9th, 2017|Categories: Online Reputation, Sales & Marketing|Tags: , , , , , , , , |

Everybody knows the importance of great customer service. Companies that continually strive to go above and beyond in their customer service efforts – Southwest Airlines, Amazon, Apple, Trader Joe’s – are continually rewarded with happy, satisfied customers. And, as we all know, happy, satisfied customers are the best way to create long-lasting relationships and company [...]

The Voice of the Home Care Client: Keys to Improving the Customer Experience

2017-10-13T16:56:36+00:00 January 28th, 2017|Categories: Online Reputation|Tags: , , , |

Listening to the voice of the client helps your home care business reap the benefits of listening to, acting on, and responding to what clients are saying about your services. When it comes to consistently delivering quality home care service, knowledge is power. Use these customer service feedback techniques to gather higher quality information that [...]

Is Your Online Reputation a Real-Life Disaster for Your Home Care Business?

2017-10-13T16:56:36+00:00 August 2nd, 2016|Categories: Online Reputation|Tags: , , |

There’s a reputation you want. The one you dreamed of having when you began your home care company. Then there is your reputation online, a not-so-nice one lurking unnoticed by you, yet seen by everyone else. Is your online reputation driving potential clients and caregivers into your arms, or running for the hills? It’s true. [...]

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