While most companies work to limit their number, complaints come with the territory. First, nobody and no organization are perfect. Second, some people are simply unreasonable no matter how great the quality-of-care and service. With that said, here are 7 effective ways home care agency owners can mitigate the fallout from unhappy clients.
My how things have changed in the past few years! It doesn’t seem that long ago when companies placed advertisements in newspapers and spent marketing budgets on preferred phone book listings. But those days are long gone, and many home care agency owners are playing catch-up.
Social media is an important part of a marketing strategy for your home care business. Instagram might be easily overlooked, but it is a valuable tool that provides a real opportunity for your home care business to shine and bring in more clients.
A client survey allows your home care business to gather positive word of mouth testimonials and feedback. Learn how to create a home care marketing strategy with survey results.
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Listening to the voice of the client helps your home care business reap the benefits of listening to, acting on, and responding to what ... Continued
There’s a reputation you want. The one you dreamed of having when you began your home care company. Then there is your reputation online, ... Continued