Nearly 9 out of 10 people trust online reviews as much as personal recommendations.
Reviews drive purchasing decisions.
90% of people report that reviews help them determine the quality of a local business.
Reviews drive revenue increases.
A Harvard study found that simply earning one additional star on Yelp can increase revenue by 9%!
Our Reputation Management Service Helps You…
Build more positive testimonials and online reviews.
Our reputation management platform will determine who is most happy with your services, and we’ll get them to share testimonials and leave online reviews on sites like Yelp, Google Reviews, Glassdoor, Facebook and more.
Catch negative feedback before it goes viral.
For those people who had an average, or below average experience, we’ll give them a chance to speak their mind through a private feedback form (which will help keep complaints off social media).
Benchmark your service.
Using a Net Promoter Score methodology, you’ll see how your service to clients and your relationship with caregivers compares to home care industry leaders.
How Does It Work?
Survey your audience.
Using a simple survey based on the Net Promoter methodology, we qualify your customers based on their experience. This can be done through an email survey or on-site with a mobile app.
Encourage positive online reviews.
Customers that rate your service highly are encouraged to leave a testimonial and an online review. We include the world’s most influential review sites and customize this list based on your business.
Limit negative reviews.
Negative reviews can be very harmful to your online reputation and your revenue! For customers that didn’t leave a good rating, we encourage them to leave private feedback on a form only you see. This dramatically reduces the likelihood they will then go on to leave a bad online review that the public can see.
Through our SEO-enhanced testimonial widget, you can display up-to-the-minute positive customer feedback on your website and give your company a boost in search rankings.
An automated system to build reviews on the most influential social review sites, including:
What Does It Include?
Access to the reputation management platform
Integration with over 50 online review sites
Branded email survey invitations
Automated follow-up email if no feedback is left within 3 days
Real-time alerts of both positive and negative reviews
Real-time website widget to display positive testimonials (and boost SEO)
Monthly progress reports
Staggered mailings to promote “organic” reviews and protect from getting flagged by review sites
On-site review app that can be displayed on a tablet, phone or kiosk
Export email addresses, contact data and feedback to easily build email and sales data lists
The number of online consumers who read and trust online reviews is increasing. According to a survey by BrightLocal, 88 percent of consumers trust online reviews as much as a personal recommendation. –Forbes
For 7 out of 10 consumers, positive reviews inspire trust. This highlights just how important they are for a local business, and it’s clear that reputation management is something that cannot be ignored. Any negative reviews will directly affect customer acquisition and, in turn, company revenue. -Search Engine Land
Take Control of Your Online Reputation
Collect reviews from your happiest customers. Use data to glean insights to improve your business.
Get the solutions you need to grow your home care agency.
Discover how Providentia Marketing can help you grow your home care business, hire more caregivers and provide care for more clients.